Handling Conflict via Email

Handling Conflict via Email

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Meeting ID: 841 3776 9306 | Passcode: 488563

Presenter: Kristyn Carmichael Esq. CDFA

Description: Have you ever written an email that you regretted? Responded too harshly or defensively? This is all too common in the workplace, and in life generally. But how can we avoid this conflict in writing? How can we be strategic in our writing to mitigate conflict and move our goals forward? This training will teach you the techniques you need to master emails and other written communication from conflict resolution experts. After this training, you will feel confident to hit send on any email and know you are putting your best foot forward.

Learning Objectives:

  1. Explore why email and other written communication can often lead to more conflict than in-person communication
  2. Learn to channel your values in each email
  3. Review the requirements every email should follow to lower conflict/communicate effectively
  4. Learn hands-on skills for strategic and successful online communication

This program offers 1 NBCC hour.


Arizona Counseling Association has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 2003. Programs that do not qualify for NBCC credit are clearly identified. Arizona Counseling Association is solely responsible for all aspects of the programs.


The Aurit Center for Divorce Mediation proudly sponsors this program. 

The Aurit Center helps spouses have a healthy divorce. Co-Founders Karen Aurit, LAMFT, and Michael Aurit, JD, MDR, believe in preventing divorce wars and protecting children from the harm of litigation. Counselors can help support families by encouraging divorce mediation. 

Kristyn Carmichael Esq. CDFA

Training Director

Lodestar Center for Dispute Resolution at the Sandra Day O'Connor College of Law at Arizona State University

Kristyn Carmichael is a licensed Arizona attorney and Certified Divorce Financial Analyst (CDFA) who spent the first 6 years of her career as a mediator, with a focus on family law. She has been practicing mediation for the last 6 years with a focus on divorce. Now, as the Training Director at the Lodestar Center for Dispute Resolution at the Sandra Day O'Connor College of Law at Arizona State University, Kristyn's focus is to create and implement trainings to spread awareness of dispute resolution skills, such as negotiation, mediation, communication skills, and advocacy. Kristyn received decrees from the University of Michigan and Michigan State University College of Law.


Handling Conflict via Email Webinar
06/01/2022 at 1:00 PM (MST)  |  60 minutes
06/01/2022 at 1:00 PM (MST)  |  60 minutes
Handling Conflict via Email Evaluation
7 Questions
7 Questions Please indicate the degree to which you agree or disagree with the statements below.
Handling Conflict via Email Certificate
1.00 credit  |  Certificate available
1.00 credit  |  Certificate available