Handling Conflict Online - Conflict Resolution in a Post-COVID World

Handling Conflict Online - Conflict Resolution in a Post-COVID World

Presenter: Kristyn Carmichael Esq. CDFA


Description: As the world begins to open again, many people continue to seek the online services they have come accustomed to during the pandemic. One occupation that had a major shift to online services was that of mental health professionals. The format in which we seek out therapeutic interventions may have changed forever, introducing new obstacles for professionals including handling high conflict personalities online; translating in-person strategies to online services; connecting with clients and building trust; and privacy within therapeutic sessions. This interactive training will incorporate strategies and techniques for dealing with conflict and connection, with a focus on real world experiences from your own work environments. We will discuss the difference between conflict resolution online and in-person to better understand what techniques can help you create effective dynamics with your clients online and thrive in this new working landscape.


Learning Objectives:

  1. Identify the unique challenges/benefits posed to shifting therapeutic work online
  2. Learn techniques for building trust online
  3. Identify privacy issues online and understand techniques to prevent them


This program offers 1 NBCC hour.

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Arizona Counseling Association has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 2003. Programs that do not qualify for NBCC credit are clearly identified. Arizona Counseling Association is solely responsible for all aspects of the programs.

Kristyn Carmichael Esq. CDFA

Training Director

Lodestar Center for Dispute Resolution at the Sandra Day O'Connor College of Law at Arizona State University

Kristyn Carmichael is a licensed Arizona attorney and Certified Divorce Financial Analyst (CDFA) who spent the first 6 years of her career as a mediator, with a focus on family law. She has been practicing mediation for the last 6 years with a focus on divorce. Now, as the Training Director at the Lodestar Center for Dispute Resolution at the Sandra Day O'Connor College of Law at Arizona State University, Kristyn's focus is to create and implement trainings to spread awareness of dispute resolution skills, such as negotiation, mediation, communication skills, and advocacy. Kristyn received decrees from the University of Michigan and Michigan State University College of Law.

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Handling Conflict Online - Conflict Resolution in a Post-COVID World Webinar
03/23/2022 at 1:00 PM (MST)   |  60 minutes
03/23/2022 at 1:00 PM (MST)   |  60 minutes
Handling Conflict Online - Conflict Resolution in a Post-COVID World Evaluation
7 Questions
7 Questions Please indicate the degree to which you agree or disagree with the statements below.
Handling Conflict Online - Conflict Resolution in a Post-COVID World Certificate
Live Viewing: 1.00 credit and certificate available
Live Viewing: 1.00 credit and certificate available