Difficult Conversations: Getting to What Matters

***Update: Please use this Zoom link for webinar access.***


Difficult Conversations: Getting to What Matters

Presenter: Kimberly Holst

Description: Difficult conversations can arise anywhere - asking for a raise, letting a longtime employee go, moving a family member to assisted living, settling an emotional lawsuit. People avoid difficult conversations out of the fear of possible consequences. When these conversations do happen, people often think and feel more than they actually say. This leads to ineffective discussions and less-than-ideal outcomes. There is a better way. Learn what is really happening - interests, identity, emotions - leading up to and during a difficult conversation. Participants will gain the skills necessary to prepare for and successfully execute difficult conversations. Don't miss these strategies for handling tough conversations wherever they arise.

Learning Objectives:

Participants will be able to:

  1. Understand the underlying reasoning behind why difficult conversations come about and are so difficult to discuss
  2. Learn how to prepare for a difficult conversation
  3. Explore key tips for handling a difficult conversation while it is happening

This program offers 1 NBCC hour.


Arizona Counseling Association has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 2003. Programs that do not qualify for NBCC credit are clearly identified. Arizona Counseling Association is solely responsible for all aspects of the programs.


The Aurit Center for Divorce Mediation proudly sponsors this program. 

The Aurit Center helps spouses have a healthy divorce. Co-Founders Karen Aurit, LAMFT, and Michael Aurit, JD, MDR, believe in preventing divorce wars and protecting children from the harm of litigation. Counselors can help support families by encouraging divorce mediation. 

Kimberly Holst

Clinical Professor of Law

Arizona State University Sandra Day O'Connor College of Law

Kimberly Holst teaches Legal Method and Writing as well as upper-level writing and skills courses. Professor Holst's scholarship focuses on the interdisciplinary use of methods from various areas of educational pedagogy and their application to teaching the law. Her work is also applied to the development of law school pedagogy in the global context. Specifically, Professor Holst has presented to various international audiences about techniques for more effective law school pedagogy. Additionally, she has written in the areas of intellectual property law and criminal procedure.

Prior to joining ASU in 2010, she taught Legal Research and Writing at Hamline University School of Law and at the University of Minnesota Law School. While at Hamline, Professor Holst created a pipeline for diversity pilot program aimed at helping middle school-aged children think about and aspire to a career in the law. She also developed a self-assessment tool to aid first-year law students in reflecting about their skills and knowledge as they relate to achieving the school's learning outcomes.

Outside the classroom, Professor Holst has served as a mediator and an attorney for a Minnesota legal aid organization.  She also practiced in a variety of areas as a private attorney prior to becoming a professor.


Difficult Conversations: Getting to What Matters Webinar
05/11/2022 at 1:00 PM (MST)  |  60 minutes
05/11/2022 at 1:00 PM (MST)  |  60 minutes
Difficult Conversations: Getting to What Matters Evaluation
7 Questions
7 Questions Please indicate the degree to which you agree or disagree with the statements below.
Difficult Conversations: Getting to What Matters Certificate
1.00 credit  |  Certificate available
1.00 credit  |  Certificate available